Refund policy
Returns
Unfortunately we cannot offer any refunds or returns on any customized items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, please send us an email to info@mcneelypurcell.com. To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unfortunately we cannot offer any refunds or returns on any customized items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, please send us an email to info@mcneelypurcell.com. To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.